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ICON Property Management CMRAO Audit Results

February 3, 2025

ICON Property Management Achieves Full Compliance in CMRAO Record Management Audit

Toronto, ON, February 3rd, 2025- ICON Property Management, a leading provider of condominium management services across Ontario, is proud to announce its successful completion of the Condominium Management Regulatory Authority of Ontario (CMRAO) records management audit. The audit confirmed ICON’s compliance with the Condominium Management Services Act, 2015 (CMSA), and resulted in no directives or recommendations for improvement, a testament to the company’s exceptional operational practices and unwavering commitment to excellence. 

The CMRAO audit evaluated ICON’s records management practices, electronic storage systems, and processes for onboarding and offboarding clients. ICON’s efficient use of industry-leading technologies was recognized for ensuring secure, organized, and accessible record-keeping. 

“This achievement reflects the hard work and dedication of our entire team. Receiving a clean audit with no directives or recommendations reinforces ICON’s position as a trusted partner for condominium communities,” said Christy Plaitis, Senior Vice President of Operations & Principal Condominium Manager. “We are proud to set the standard for operational excellence and compliance in our industry.“ 

The CMRAO’s report highlighted ICON’s robust internal policies, effective systems, and cooperative approach throughout the audit process. These findings reaffirm ICON’s status as a trusted partner for condominium corporations seeking reliable and compliant management services. 

As ICON celebrates its 30th anniversary in 2025, this achievement exemplifies its ongoing commitment to innovation, operational efficiency, and delivering unparalleled value to communities across Ontario. 

About ICON Property Management 
ICON Property Management has been a trusted leader in condominium management for 30 years, expertly managing high-rise, mid-rise, and townhouse communities across Ontario. By combining cutting-edge technology, unwavering compliance standards, and exceptional customer service, ICON enhances residents’ living experiences while optimizing the operations of condominium corporations. 

About the CMRAO
The Condominium Management Regulatory Authority of Ontario (CMRAO) is a regulatory body that oversees condominium management services in Ontario. The CMRAO’s mandate includes protecting consumers and supporting the integrity of the condominium management profession through licensing, education, and compliance activities. The CMRAO conducts regular audits to ensure that management providers adhere to the standards set out by the Condominium Management Services Act, 2015 (CMSA). 

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