Effective Teamwork: Strategies for Condominium Managers to Create More Effective Site Teams

ICON Property Management condominium manager leading condominium board meeting in Toronto, Ontario.

In the dynamic world of condo property management, effective teamwork among site teams can make all the difference.  By fostering a collaborative environment, managers can efficiently move projects forward, ensuring a high standard of living for community residents.  This blog post will explore strategies for condominium managers to build and nurture high-functioning site teams, drawing from Patrick Lencioni’s seminal work, ” The Five Dysfunctions of a Team”.

Understanding the Five Dysfunctions

Patrick Lencioni’s model identifies five core issues that can derail teams and provides a foundation for addressing and overcoming these challenges.

1. Absence of Trust

Trust is a foundational element in team dynamics.  When team members do not trust each other, they are less likely to be open about their weaknesses, mistakes, or concerns.  This lack of openness can limit successful teamwork.  Building trust forms the basis for all successful interactions within a team, enabling members to feel safe and supported in sharing their true thoughts and ideas.

2. Fear of Conflict

Conflict is a natural part of any team’s dynamics, but fear of conflict can be problematic.  Avoiding conflict means missing out on productive discussions that could lead to better decisions.  Constructive conflict is necessary for bringing different perspectives to the surface and fostering an environment where ideas can be challenged without reprisal.

3. Lack of Commitment

Without commitment from every team member, teams can struggle to move forward with decisions.  This dysfunction often stems from a lack of clarity or buy-in regarding decisions made.  Clear direction and active agreement are crucial to ensuring that all members are fully committed to the team’s objectives.

4. Avoidance of Accountability

Accountability among team members is key to ensuring standards are met and high performance is maintained. When members do not hold one another accountable, it can lead to poor performance, with members potentially shirking responsibilities and lowering standards for their work.

5. Inattention to Results 

There can be a tendency among team members to prioritize individual status and gain over the collective goals and deliverables of the team.  This can lead to stagnant progress, as individual members may focus more on their own achievements rather than the team’s objectives.  Teams that are result-oriented can overcome this by regularly reviewing their goals and progress.

Strategies for Effective Site Team Collaboration

1. Build Trust

To foster trust, managers should create an environment where site team members feel safe to share challenges and successes openly.  Regular meetings where members can express their insights and concerns without fear of repercussions will lead to better decision-making and a more harmonious work environment.

2. Embrace Conflict

Encourage site team members to view conflict as a catalyst for positive change.  Constructive debates where different viewpoints are valued can lead to innovative solutions for common issues in condominium property management. This approach ensures that all voices are heard and respected.

3. Foster Commitment

Ensure that every site team member is clear about the board of director’s vision for the community and the strategies in place to achieve them.  When members are well-informed and involved in the decision-making process, they are more likely to commit fully to the team’s objectives.  Clear communication and transparency are key to fostering commitment.

4. Encourage Accountability

Create a culture where giving and receiving feedback is normalized and encouraged.  Accountability maintains high standards and encourages personal and professional growth among team members.  Regular performance reviews and open discussions about responsibilities can help keep everyone on track.

5. Focus on Results

Site teams should regularly review their performance against clearly defined objectives, using tools to track progress and successes, in order to maintain employee motivation and morale.  Encouraging continuous improvement and aligning individual goals with team objectives ensures that every member understands their impact on the team’s successes to drive better results.


Applying these principles to your site team can transform an average team into a powerhouse, significantly enhancing the living experience of community residents.  Effective teamwork among site teams is essential for moving projects forward and creating a thriving condominium community.

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