Communication & Engagement Services

ICON

At ICON Property Management, we prioritize keeping our communities informed and engaged. Our proactive approach to communication ensures our board members receive regular, detailed updates, fostering transparency and informed decision-making.

Community residents can except timely, personalized responses to their inquiries and round-the-clock emergency support, ensuring their concerns are addressed promptly. We also ensure community announcements and notices are effectively distributed through multiple channels, keeping everyone in the loop.

ICON - Communication and engagement

Our Services Include

Board Communication

Monthly reports for open lines of communication.

Community Events

Facilitation of social events for resident engagement.

Announcements & Notices

Prompt, accurate building updates using ICON Connect.

Client Relations

Personalized and timely communications.

Emergency Support

24/7 support line for after-hour emergencies.

Online Document Access

Secure, centralized database for communication records and building information.

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Discover the Power of ICON Connect

Experience a new era of communication and engagement with ICON Connect. This powerful platform offers a comprehensive suite of tools to easily share building updates, community notices and critical announcements. With ICON Connect, condo communities can manage communication records seamlessly, ensuring transparent, real-time interactions with residents.

Record Keeping & Administration

Automate administrative procedures and securely store building records digitally, eliminating manual processes.

Tracking & Managing Maintenance Requests

Enable residents to easily report maintenance requests to aide management in addressing issues promptly and efficiently.

Improved Communications

Use our suite of communication tools to easily interact with residents, vendors and staff, ensuring everyone stays informed and engaged.

Streamline Front Desk Processes

Optimize concierge services with customizable security features, reducing time and resources for better efficiency and safety.

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Ready to Enhance Your Community’s Communication?

ICON Property Management is committed to improving communication and engagement within your community. With our comprehensive suite of tools, you can ensure transparent, real-time interactions with timely updates for all residents. Request a proposal today and learn how we can help you achieve a more connected and engaged community.

Real Reviews, Real Results

Just purchased my first condo downtown Toronto and I have to say Icon Property Management has been a breeze to work with! Michelle has been extremely responsive and has answered and actioned all my queries incredibly fast. You really never know what you are going to get when you buy a place and I have heard horror stories from others so I am very impressed. No hiccups so far, very happy with the service!

Tommy Negovanlis

Since Jetmira Kolndreu became our property manager at 1050 The Queensway, the building’s overall management and communication have significantly improved. She has been able to move the budget along and manage operations far more efficiently than her predecessors. Jetmira is professional, pleasant, and approachable, always responsive to residents’ questions and concerns. She has greatly improved the efficiency of our condo’s overall operation, and we are truly lucky to have her managing our community.

Paola Autieri

We’ve had an excellent experience with Icon Property Management. Our property manager, Jetmira, is professional, attentive, and always quick to address any concerns. She truly goes above and beyond to make sure everything is taken care of. Highly recommend!

Martin Trepanier

Our Property Manager Dana Deoraj at 230 King Street East is amazing! The office is always open for residents to stop by, we always have daily updates so we know whats going on in the building, and she always provides responses in a timely manner! We are happy to have Dana looking after our building.

Abhishek Samal

Blogs

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Smart Tech, Smart Boards: How Digital Tools Are Transforming Condo Living in Mississauga

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Frequently Asked Questions

ICON provides clear and consistent communication through both digital tools and personalized service. Boards receive regular updates, meeting packages, and financial reports directly from their property manager, ensuring timely access to key information and upcoming priorities. Residents are kept informed through community notices, email updates, and digital communication tools that share maintenance alerts, event reminders, and general announcements. This approach promotes transparency, responsiveness, and stronger connections within each condominium community.

ICON is committed to providing timely and responsive communication to residents. Most inquiries are acknowledged within one business day and resolved as quickly as possible based on the nature of the request. Urgent issues are prioritized immediately, while non-urgent matters are addressed within a reasonable timeframe to ensure residents receive clear and complete responses. This commitment to responsiveness helps maintain trust and satisfaction within the community.

Yes. ICON provides 24/7 emergency communication support for all managed communities. Residents and board members can reach an on-call property manager outside of regular business hours for urgent issues such as floods, fire, or power outages. Our after-hours team ensures emergencies are addressed promptly by coordinating the appropriate response and notifying the board when necessary, helping to protect the property and ensure resident safety at all times.

ICON distributes notices and announcements through multiple channels to ensure residents and board members stay informed. Communications are typically sent by email and posted on-site in common areas, such as lobbies or mailrooms. For important updates or maintenance alerts, ICON may also use digital communication tools or direct mail when required by legislation. This multi-channel approach ensures every resident receives timely and accessible information about community updates and events.

Yes. ICON maintains organized electronic records of all official communications, including notices, correspondence, and meeting materials. Board members can request access to past communications through their property manager for reference or record-keeping purposes. Residents may also request copies of relevant notices or updates in accordance with the Condominium Act. This organized record management ensures transparency and provides an accurate history of communications within the community.

ICON maintains consistency in messaging through standardized communication templates, internal review processes, and staff training. All written materials, including notices, emails, and reports, follow clear formatting and tone guidelines to ensure professionalism and accuracy. Property managers and support staff use approved templates and collaborate with head office for quality control when preparing important announcements or meeting materials. This approach ensures that all communications, regardless of format, are clear, consistent, and aligned with the corporation’s standards.

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