Communication & Engagement Services

ICON provides clear and consistent communication through both digital tools and personalized service. Boards receive regular updates, meeting packages, and financial reports directly from their property manager, ensuring timely access to key information and upcoming priorities. Residents are kept informed through community notices, email updates, and digital communication tools that share maintenance alerts, event reminders, and general announcements. This approach promotes transparency, responsiveness, and stronger connections within each condominium community.

ICON is committed to providing timely and responsive communication to residents. Most inquiries are acknowledged within one business day and resolved as quickly as possible based on the nature of the request. Urgent issues are prioritized immediately, while non-urgent matters are addressed within a reasonable timeframe to ensure residents receive clear and complete responses. This commitment to responsiveness helps maintain trust and satisfaction within the community.

Yes. ICON provides 24/7 emergency communication support for all managed communities. Residents and board members can reach an on-call property manager outside of regular business hours for urgent issues such as floods, fire, or power outages. Our after-hours team ensures emergencies are addressed promptly by coordinating the appropriate response and notifying the board when necessary, helping to protect the property and ensure resident safety at all times.

ICON distributes notices and announcements through multiple channels to ensure residents and board members stay informed. Communications are typically sent by email and posted on-site in common areas, such as lobbies or mailrooms. For important updates or maintenance alerts, ICON may also use digital communication tools or direct mail when required by legislation. This multi-channel approach ensures every resident receives timely and accessible information about community updates and events.

Yes. ICON maintains organized electronic records of all official communications, including notices, correspondence, and meeting materials. Board members can request access to past communications through their property manager for reference or record-keeping purposes. Residents may also request copies of relevant notices or updates in accordance with the Condominium Act. This organized record management ensures transparency and provides an accurate history of communications within the community.

ICON maintains consistency in messaging through standardized communication templates, internal review processes, and staff training. All written materials, including notices, emails, and reports, follow clear formatting and tone guidelines to ensure professionalism and accuracy. Property managers and support staff use approved templates and collaborate with head office for quality control when preparing important announcements or meeting materials. This approach ensures that all communications, regardless of format, are clear, consistent, and aligned with the corporation’s standards.