Accessibility at ICON

Feedback Process

If you would like to provide us with feedback regarding the provisions of goods and services to individuals with disabilities at ICON, you may do so by completing our Customer Feedback Form.

Alternatively, you may contact ICON’s Senior Vice President of Operations to provide verbal feedback: Christy Plaitis, [email protected], (416) 236-7979 ext. 135.

Accessibility Resources

For additional information, you can access Policy 4.04.03-Accessibility Statement of Commitment, Multi-Year Plan and Accessible Customer Service.

Digital Accessibility

ICON is dedicated to digital accessibility and adheres to the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, as well as the Accessibility for Ontarians with Disabilities Act (AODA) for effective communication, alongside other relevant regulations.

To accomplish this, we have installed Userway’s accessibility widget on our website.  This application provides user-triggered enhancements to deliver an array of accessibility functions to our site users.