When a new director is elected or appointed to your condominium board, it’s easy to involve them in decision-making right away. But doing so without a proper onboarding process can lead to confusion, missteps, and inconsistent governance. Onboarding new condo board members is essential for continuity, informed decision-making, and long-term success.

To help your board navigate transitions effectively, here are six strategies to build a replicable and scalable onboarding framework.

1. Take a Collaborative Approach to Onboarding

Successful onboarding starts with collaboration. Involve existing board members to define the goals, mission, and values that guide your community. Discuss:

• What are your board’s priorities for the year?

• What knowledge gaps did current members face when they first joined?

• What insights would have helped them be more effective early on?

A collaborative approach ensures that your onboarding framework reflects the real needs of your board and helps new members integrate faster.

2. Assign a Primary Contact for Onboarding

Clear roles make onboarding smoother. Assign one board member—or your property manager if you work with a management company—to lead the onboarding process. This person should have a strong grasp of your building’s operations, current initiatives, and governing documents.

A single point of contact gives new directors a go-to person for questions and reduces confusion during the early days of their term.

3. Organize a Comprehensive Onboarding Package

Onboarding new condo board members means providing the tools and resources they need to govern effectively. New directors often come from different professional backgrounds and may not be familiar with condominium governance.

Create a resource package that includes:

• An overview of the Condominium Act and board duties

• Your community’s declaration, by-laws, and rules

• The most recent budget, reserve fund study, and meeting minutes

• Pending project summaries and key service contracts

If your property is managed by an ACMO 2000 certified management firm, your property manager can assist by preparing a customized director’s manual tailored to your community.

4. Create Opportunities for Mentorship

Mentorship is a powerful way to support new directors. Pair new board members with experienced directors who understand the history, operations, and dynamics of your community.

Mentorship can be informal—through check-ins and casual conversations—or part of a structured program. Either way, it creates space for questions, context, and confidence-building early in the director’s term.

5. Engage Committees to Fill Knowledge Gaps

Committees are a valuable onboarding tool. Members of standing committees often hold institutional knowledge and can offer deeper insight into specific projects or long-term initiatives.

When onboarding new condo board members, arrange meetings with committee leads. These conversations provide practical updates on initiatives like landscaping upgrades, repair schedules, or community events—offering context that complements formal documentation.

6. Continuously Improve the Onboarding Process

Your onboarding framework should evolve. After a new board member has served for about three months, gather feedback to assess what worked and what didn’t.

Ask questions like:

• What resources were most helpful?

• Were there gaps in the information provided?

• Do they feel confident understanding the board’s role, mission, and strategic direction?

This feedback loop will help your board refine the process for future transitions and create a more supportive environment for new directors.

Why It Matters

Onboarding new condo board members isn’t just a formality—it’s an investment in your board’s effectiveness and your community’s success. A thoughtful onboarding process ensures directors are informed, aligned, and ready to make decisions that serve all owners.

Working with an experienced condo management provider can make this process even easier. At ICON Property Management, we support condominium boards across Ontario with tailored onboarding support, custom director manuals, and ACMO 2000 certified processes that set new board members up for success.

Learn more about our condo property management services or request a proposal to see how we can help your board thrive.